Profiles And Contributions To This Article

Susan P Caines

Ms Susan Caines ORCID logo

qualifications: BSW

contribution: Study conception and design, Acquisition of data, Analysis and interpretation of data, Drafting of manuscript, Critical revision

position: Service Manager

Sue Caines is a social worker with many years of experience in the child and family services sector. Sue has a special interest in advocating for children with complex needs and has a wide range of knowledge about navigating the disability support sector. Living in a rural location Sue also understands the many challenges families face in accessing basic services


Janet  Congues

Dr Janet Congues ORCID logo

qualifications: PhD Sociology

contribution: Study conception and design, Analysis and interpretation of data, Drafting of manuscript, Critical revision

position: Evaluation and Research Coordinator

Dr Janet Congues is a rural sociologist and honorary associate with La Trobe University Shepparton Campus. Janet is employed locally as the Evaluation and Research Coordinator at FamilyCare. She specialises in evidence-based practices, strengthening quality management systems, and monitoring, evaluating and reporting on client feedback.


Liza C Costigan

Ms Liza Costigan

contribution: Study conception and design, Acquisition of data, Critical revision

position: Practitioner

Enthusiastic and committed results focussed problem solver with a 27-year history of caring and supporting families, youth, aged and people with disabilities. Demonstrated record of consistently meeting timelines and achieving excellent results from clients in a variety of culturally diverse environments. Experienced workplace mentor and supervisor and highly skilled communicator with an ability to develop rapport and trust with staff, colleagues and clients. Well networked within the industry. Operates from a framework of integrity and ethics of the highest standard. Highly motivated and enthusiastic, with a strong commitment to excellence in client empowerment. Adaptable, flexible and open to changing work environments.


Neeska  Robinson

Mrs Neeska Robinson

contribution: Study conception and design, Acquisition of data, Critical revision

position: Practitioner


Carolyn  Grace

Ms Carolyn Grace

contribution: Study conception and design, Acquisition of data, Critical revision

position: Practitioner


Liz  Franklin

Mrs Liz Franklin

contribution: Study conception and design, Acquisition of data, Critical revision

position: Practitioner


Ally  Argus

Ms Ally Argus

contribution: Study conception and design, Acquisition of data, Critical revision

position: Practitioner