Working with families from culturally and linguistically diverse communities in Queensland: An Australian exploratory study

In Australia there is limited research and information regarding how Culturally and Linguistically Diverse (CALD) families are assessed within the child protection system. This paper explores assessment issues faced by child protection investigation officers when working with CALD families in the Queensland child protection system. The research examined the level of knowledge, training and experiences of child protection officers and whether they were ‘culturally competent’. The study found that entry level officers did not receive adequate training and resources, and lacked CALD-specific knowledge on how to deal with cross cultural issues when working with CALD families. Respondents indicated that interpreters‘ services were effective during investigation and assessment of CALD families. The findings of this study highlight key concerns in the provision of child protection assessments, practice, policy and service delivery when working with CALD families.