Principles and processes for child protection decision-making: Queensland’s case management framework

Many welfare authorities have developed detailed systems for the management of their initial response to child abuse reports. But what happens then? Less attention has been given to frameworks for the management of cases subject to on-going statutory intervention. The Queensland framework is unique in Australia – its methodology ensures an on-going client-focused response which integrates ‘bestpractice’ standards, accountability and dynamic planning and review until the child’s needs have been met.